It is all about listening. Just being there on a timely fashion to hear the customer can do a lot.
Patrick
· 2 months ago
I would just like to say I'm relieved you have replaced the word "problem" (a perfectly good word, I might add) with "challenge" rather than the increasingly pervasive euphemism "issue".
Andrew @ Financial Services
· 1 month ago
I wish it were all that simple. I've worked in customer service for quite some time and God knows I've tried to do my best to keep my clients happy. Sometimes there are just some inescapable situations where you won't be able to cater to their request because it would mean a loss or even a lawsuit for the company. I know that service should come before profit, it's just so unfortunate that not all companies have that in mind.
FinanciallySmartService
· 1 month ago
When dealing with the public we have to understand that everyone is different and so we should adapted to it. Since our business is consist of communicating with individuals we should always observe them so that we can have a wonderful customer/clients relationship. Your article is very informative thank you for sharing.
Great Stops
· 1 month ago
Listen...Listen...Listen. Over my years I have learned that this is the most important factor in customer service and client relations. If you listen, instead of planing what you are going to say next, you will be better informed about what course of actions need to be taken.
All Comments
Good Post