brip blap - Latest Comments in how to keep a customer happy

Re: how to keep a customer happy

Event Planner San Fransico — Fri, 05 Feb 2010 20:54:57 -0000

Customer only gets happy when he gets what he wants and not what you think he wants. And this can only be achieved if you are a good listener. So not doubt that you need to prepare what you are going to talk when u meet you client but its even more important to develop the habit of listening to make the most out of it

Re: how to keep a customer happy

Great Stops — Fri, 20 Nov 2009 17:41:56 -0000

Listen...Listen...Listen. Over my years I have learned that this is the most important factor in customer service and client relations. If you listen, instead of planing what you are going to say next, you will be better informed about what course of actions need to be taken.

Good Post

Re: how to keep a customer happy

FinanciallySmartService — Wed, 11 Nov 2009 17:54:55 -0000

When dealing with the public we have to understand that everyone is different and so we should adapted to it. Since our business is consist of communicating with individuals we should always observe them so that we can have a wonderful customer/clients relationship. Your article is very informative thank you for sharing.

Re: how to keep a customer happy

Andrew @ Financial Services — Fri, 06 Nov 2009 09:26:14 -0000

I wish it were all that simple. I've worked in customer service for quite some time and God knows I've tried to do my best to keep my clients happy. Sometimes there are just some inescapable situations where you won't be able to cater to their request because it would mean a loss or even a lawsuit for the company. I know that service should come before profit, it's just so unfortunate that not all companies have that in mind.

Re: how to keep a customer happy

Patrick — Thu, 29 Oct 2009 00:44:09 -0000

I would just like to say I'm relieved you have replaced the word "problem" (a perfectly good word, I might add) with "challenge" rather than the increasingly pervasive euphemism "issue".

Re: how to keep a customer happy

craig — Tue, 27 Oct 2009 11:57:49 -0000

It is all about listening. Just being there on a timely fashion to hear the customer can do a lot.